Customer Experience Spotlight: Jen’s Roof Replacement in Dublin, OH

Jen found herself in a tough—but common—spot when her insurance company dropped her because of the age of her roof. It was a stressful situation, but she didn’t let it stop her from finding the right partner to help. After doing some research and seeing recent projects we completed in her neighborhood, Jen reached out to us.

If you’re wondering what could cause a situation like this with your insurance company, check out our blog post on why insurers might drop homeowners due to roof age or condition—it breaks down the key factors that could impact your coverage.

Our Solution: Honest Support and Expert Guidance

Jen’s project was managed by Ryan Lephart, who took the time to carefully explain all of her options and walk her through each step. From navigating the HOA approval process to handling insurance and coordinating installation, Ryan provided clear, steady guidance throughout.

Jen shared that what stood out most was the honesty and support we offered—especially compared to other companies that tried to take advantage of her situation. At Great Roofing & Restoration, we take pride in being transparent, trustworthy, and putting our customers first.

The Roof: CertainTeed Presidential Shake in Weathered Wood

For Jen’s new roof, we installed CertainTeed Presidential Shake shingles in the beautiful Weathered Wood color. These high-end shingles not only offer superior protection but also give her home a distinctive, upscale look that’s sure to last for many years to come.

The Result: A Seamless Experience and a Beautiful Roof

Jen’s experience was marked by clear communication, reliable support, and a finished product that exceeded her expectations. Our team worked diligently to ensure her roof was installed on time, and we made sure every detail was handled to perfection.

Jen’s review captures how happy she was with the process:

“We had a wonderful experience with Great Roofing & Restoration. I can’t recommend them enough to anyone looking for a reputable roofing company. When our homeowner’s insurance company dropped us due to our roof, Great Roofing & Restoration was the only honest company that didn’t try to take advantage of the situation by price gouging us. Ryan Lephart was professional, knowledgeable, and went above and beyond by helping us navigate our HOA approval process. I’m grateful for his guidance and expertise, we wouldn’t have had the same experience without his help! The crew that installed our roof was the hardest working crew I’ve seen in a long time. They worked long, tedious hours to complete our roof in between storms, showing up early in the morning and working until after dusk every day. They worked tirelessly to ensure the job was satisfactory for us.”

Why Choose Great Roofing & Restoration?

Jen’s experience highlights several key reasons why our customers choose us:

  • Honesty and Integrity: We’re committed to transparent, fair pricing and never take advantage of our customers’ situations.
  • Expert Project Management: With Ryan’s expertise, we navigated every challenge and ensured a smooth experience for Jen.
  • High-Quality Products: Jen’s new roof, made from CertainTeed Presidential Shake shingles, offers unmatched beauty and durability.
  • Hardworking Crew: Our installation crew is known for their commitment to excellence and working tirelessly to meet our customer’s needs, even in the most challenging conditions.

Need a Roof Replacement?

If you’re facing a roofing challenge, whether it’s an insurance issue or a total exterior remodel, we’re here to help. Our team will guide you through every step of the process and ensure that your project is handled professionally, from start to finish.

Contact us to schedule your free inspection today!

Are you dealing with storm damage?

We understand the challenges of dealing with storm damage to your home. As a full-service general contractor, we’re your one-stop shop to simplify the restoration process. We’ll guide you through the claims process so you can advocate for yourself and your home, ensuring you receive the assistance you deserve. We know it can be overwhelming, but rest assured, we’re here to support you every step of the way. Your peace of mind matters to us!

Explore our past projects

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